Can't win 'em all

The devil is always in the detail, but this snippet from the Royal Cornwall Hospital Trust board suggests things are looking up:

"*  The Trust received a total of 358 complaints for the year 2011-2012. This is compared to 303 complaints for the year 2010-2011, constituting an 18% increase.

*  The Trust received a total of 5530 compliments for the year 2011-2012. This is compared to 4033 for the previous year 2010-2011, constituting a 37% increase."